Helplines and Support Services

Helplines and Support Services

Emergency assistance

If you or someone else require immediate assistance with life threatening situations, please call 000

National Crisis support lines

If you need immediate help regarding a crisis in your health or living circumstances, the following helplines provide telephone crisis support and counselling 24/7

Crisis Support Lines

Veterans and Veterans Families Counselling Service – 1800 011 046

Lifeline (crisis support and suicide prevention service) – 13 11 14

Suicide Call Back Service (24/7 support for people who are suicidal, caring for someone who is suicidal, or bereaved by suicide) – 1300 659 467

Kids Help Line (counselling service for young people aged between 5-25years) – 1800 55 1800

1800RESPECT (24 hour national sexual assault, family and domestic violence counselling line) – 1800 737 732

13YARN (national crisis support line for mob who are feeling overwhelmed or having difficulty coping with an Aboriginal or Torres Strait Islander Crisis Supporter)


State Crisis Numbers


NSW, Mental Health Line – 1800 011 511


Suicide Help Line – 1300 651 251


13 HEALTH – 13 43 25 84


Mental Health Assessment and Crisis Intervention Service – 13 14 65


Mental Health Emergency Response Line – 1800 676 822 (PEEL); 1300 555 788 (Metro)


Mental Health Services Helpline – 1800 332 388


Mental Health Line – 1800 682 288


Mental Health Triage Service – 1800 629 354


Carers Australia

Carers Australia is the national peak body representing Australia’s unpaid carers to advocate on their behalf to influence policies and services at a national level.

Carer’s Australia

Carers ACT  No hotline number provided

Carers NSW 02 9280 4744

Carers NT No hotline number provided

Carers QLD 1300 747 636

Carers SA 08 8291 5600

Carers TAS 03 6144 3700

Carers VIC 1800 514 845

Carers WA 1800 227 377

Young Carers Network


National Service Finder


National Assistance Card

The National Assistance Card is a personalised card to assist people with disability and health conditions in the community. The Card can be used in everyday and emergency situations to help cardholders communicate their unique areas of difficulty and the assistance they may need. The Card can: give cardholders greater independence and assist them to feel more confident in everyday situations; provide peace of mind for families and carers; enhance community understanding of disability and health conditions; and support positive community interaction with cardholders.

The Card is available to all people in Australia living with brain injury. Find out more and apply: