Helplines and Support Services

Emergency assistance

If you or someone else require immediate assistance with life threatening situations, please call 000

National Crisis support lines

If you need immediate help regarding a crisis in your health or living circumstances, the following helplines provide telephone crisis support and counselling 24/7

Crisis Support Lines
Veterans and Veterans Families Counselling Service – 1800 011 046
Lifeline (crisis support and suicide prevention service) – 13 11 14
Suicide Call Back Service (24/7 support for people who are suicidal, caring for someone who is suicidal, or bereaved by suicide) – 1300 659 467
Kids Help Line (counselling service for young people aged between 5-25years) – 1800 55 1800
1800RESPECT (24 hour national sexual assault, family and domestic violence counselling line) – 1800 737 732
13YARN (national crisis support line for mob who are feeling overwhelmed or having difficulty coping, to talk with an Aboriginal or Torres Strait Islander Crisis Supporter) – 13 92 76
Beyond Blue Telephone and online counselling as well and online resources and information – www.beyondblue.org.au 1300 224 636
Headspace Online, phone support and drop-in centres for 12 – 25 year olds – headspace.org.au
Head to Health Head to Health provides free advice and connections to local mental health services that will be the most suitable to your needs – 1800 595 212 (8.30am – 5pm weekdays excluding public holidays)

24/7 Crisis Support for Health Professionals

Crisis Support for Health Professionals
Drs4Drs – 1300 374 377
Confidential and qualified crisis support over the phone. Available 24/7 to any doctor in Australia.

Other Support and Counselling Services

Other support and counselling services
MensLine Australia (available 24/7) – 1300 789 978
Online Chat, Video Chat, https://mensline.org.au/phone-and-online-counselling/
MensLine Australia is a free telephone and online counselling service offering support for men anywhere, anytime. Qualified counsellors specialise in family and relationship issues, including relationship breakdown, separation and divorce, parenting, family violence, and emotional wellbeing. Please note MensLine Australia is only available to people living in Australia aged 15 years and older (18 for video chat).

QLife – 1800 184 527 (3pm-12am)
https://qlife.org.au/resources/chat (3pm – 12am)
QLife provides anonymous, LGBTIQ+ peer support and referral for people in Australia wanting to talk about a range of issues including sexuality, identity, gender, bodies, feelings or relationships.

Rainbow Door – (1800 729 367 10am-5pm every day) Text: 0480 017 246 email: support@rainbowdoor.org.au
Rainbow Door is a free specialist LGBTIQA+ (Lesbian, Gay, Bisexual, Transgender and Gender Diverse, Intersex, Queer, Asexual, BrotherBoys, SisterGirls) helpline providing information, support, and referral to all LGBTIQA+ Victorians, their friends and family.

TIACS – 0488 846 988 (Mon – Fri 8am-10pm AEST) https://www.tiacs.org/
Free phone and text counselling service offering mental health support to Australia’s blue collar community.

Rural Link – After hours mental health support for rural/remote WA 1800 552 002

Black Dog Institute – Black Dog Institute | Better Mental Health | Science. Compassion. Action.

State Crisis Numbers

NSW
NSW, Mental Health Line – 1800 011 511

VIC
Suicide Help Line – 1300 651 251
Mental health triage services –
Find mental health services in your area: http://www3.health.vic.gov.au/mentalhealthservices/
NURSE-ON-CALL 1300 606 024

QLD
13 HEALTH – 13 43 25 84
1300 MH CALL – (Available 24/7)1300 642 255

SA
Mental Health Assessment and Crisis Intervention Service (available 24/7) – 13 14 65

WA
Mental Health Emergency Response Line –
1800 676 822 (PEEL)
1300 555 788 (Metro)
Rurallink – 1800 552 002 4:30pm – 8:30am weeknights and 24h on weekends and public holidays
TTY – 1800 720 101 Available 24/7

TAS
Mental Health Services Helpline (Available 24/7) – 1800 332 388

NT
Mental Health Line (Available 24/7) – 1800 682 288

ACT
Mental Health Triage Service (Available 24/7) – 1800 629 354

Carers

Carers – Federal Government
Federal Government
Carer Gateway is an Australian Government program providing free services and support for carers.
Carer Gateway 1800 422 737 https://www.carergateway.gov.au/

Carer’s Australia
Carers Australia
Carers Australia is the national peak body representing Australia’s unpaid carers to advocate on their behalf to influence policies and services at a national level.
Member organisations by State:
Carers ACT https://www.carersact.org.au/ No hotline number provided
Carers NSW https://www.carersnsw.org.au/ 02 9280 4744
Carers NT https://www.carersnt.asn.au/ No hotline number provided
Carers QLD https://carersqld.com.au/ 1300 747 636
Carers SA https://www.carerssa.com.au/ 08 8291 5600
Carers TAS https://www.carerstas.org/ 03 6144 3700
Carers VIC https://www.carersvictoria.org.au/ 1800 514 845
Carers WA https://www.carerswa.asn.au/ 1800 227 377
Young Carers Network https://youngcarersnetwork.com.au/

Domestic Violence – National

Domestic Violence – National Support
Relationships Australia – (1300 364 277) offers relationship counselling.
National Sexual Assault, Domestic Violence Counselling Service 24 – Hour helpline 1800 RESPECT (1800 737 732)
24-Hour Emergency Accommodation Helpline – 1800 800 588
Safe At Home helpline – 1800 633 937
National Violence and Abuse Trauma Counselling and Recovery Service -1800 FULLSTOP (1800 385 578)
The Rainbow Sexual, Domestic and Family Violence Helpline ( LGBTIQA+ community) –1800 497 212
SHE (Free and confidential counselling and support) – 6278 9090
Sexual Assault Support Services – 6231 1881 or after hours 6231 1817
Family Violence Crisis and Support Service – 1800 608 122
Bravehearts – Sexual assault support for children – 1800 BRAVE1
Kids Helpline – (for young people aged 5 to 25) 1800 551 800
Don’t Become That Man helpline – 1300 243 413

Domestic Violence – By State

Domestic Violence – ACT
Domestic Violence Crisis Support – 02 6280 0900
Domestic Violence Crisis Service (DVCS) is here to help people build lives free from domestic violence and fear. We are passionate about breaking the domestic violence cycle in the Canberra community.

EveryMan Australia – 02 6230 6999
EveryMan Australia provides specialist support to men and others who have issues with violence and abusive behaviour.

Domestic Violence – NSW
NSW Domestic Violence Line – 1800 656 463
Counselling and referrals for women experiencing domestic and family violence. Interpreters are available.

Another Closet- Domestic and Family Violence in LGBTIQ Relationships -1800 656 463
http://ssdv.acon.org.au/information/

Domestic Violence – QLD
DVConnect Womensline – 1800 811 811 (24/7)
Webchat 9am-5pm Monday to Friday (excluding Public Holidays)
DVConnect’s Womensline is a free helpline for women and their children in Queensland who are experiencing domestic and family violence.

DVConnect Mensline -1800 600 636 (9am – midnight, 7 days)
Webchat 9am-5pm Monday to Friday (excluding Public Holidays)
DVConnect’s Mensline can support men who are using abuse or experiencing abuse in their intimate partner, ex-partner, or familial relationships. Mensline is a free and confidential helpline that assists men to change their abusive behaviours or to access safety from abuse.

Domestic Violence – SA
Domestic Violence Crisis Line – 1800 800 098

Women’s Safety Services SA – 8151 9260 (8:30am-5pm, Monday to Friday)

SA Abuse Prevention Phoneline – 1800 372 310 (9am to 5pm Monday to Friday) Elder Abuse.

Domestic Violence – TAS
Family Violence Counselling and Support Service (FVCSS) – 1800 608 122 (9am – midnight weekdays / 4pm – midnight weekends and public holidays)
FVCSS offers professional and specialised services to assist children, young people and adults affected by family violence.

Domestic Violence – VIC
Safe Steps – 1800 015 188 (24/7)
Victoria’s 24/7 family violence response centre for confidential crisis support, information and accommodation.

Men’s referral Service – 1300 766 491
Free, confidential expert support for people at risk of using family violence

InTouch Multicultural Centre Against Family Violence – 1800 755 988 (9am – 5pm, Monday to Friday)
Free and confidential support services for migrant and refugee women.

Senior Rights Victoria – 1300 368 821
Free and confidential support services to support older Victorians experiencing abuse.

Djirra – 1800 105 303 (9am – 5pm, Monday to Friday)
Telephone counselling service for Aboriginal people who are experiencing or have experienced family violence.

Yarning SafeNStrong – 1800 959 563 (24/7)
Telephone crisis line for Aboriginal people and families who need to have a yarn with someone about their wellbeing.

Dardi Munwurro’s Brother to Brother – 1800 435 799 (24/7)
Telephone crisis support for Aboriginal men with family violence issues.

Domestic violence – WA
Men’s Domestic Violence Helpline – 1800 000 599
Provides telephone information and referrals for men who are concerned about their violent and abusive behaviours, and for male victims of family and domestic violence in Western Australia.

Women’s Domestic Violence Helpline – 1800 007 339
Provides support for women, with or without children, who are experiencing family and domestic violence in Western Australia (including referrals to women’s refuges).

Crisis Care – 1800 199 088
Provides Western Australia’s after-hours response concerns for a child’s safety and wellbeing and information and referrals for people experiencing crisis.

National Service Finder

Health Direct Find a health service | healthdirect

National Assistance Card

The National Assistance Card is a personalised card to assist people with disability and health conditions in the community. The Card can be used in everyday and emergency situations to help cardholders communicate their unique areas of difficulty and the assistance they may need. The Card can: give cardholders greater independence and assist them to feel more confident in everyday situations; provide peace of mind for families and carers; enhance community understanding of disability and health conditions; and support positive community interaction with cardholders.

The Card is available to all people in Australia living with brain injury. Find out more and apply: www.nationalassistancecard.com.au

Helplines and Support Services